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Do you have a store where I can try on your clothing?

Truewerk is a direct-to-consumer brand, which means our products can't be found in retail stores. However, we're happy to take on any fit or sizing questions before you order to make sure you get t...

How do I make a return?

You can begin the return process here.

What is the Truewerk warranty policy?

If the gear does not live up to your expectations, we will exchange the item for up to 365 days. Please click here to begin the process, or email us at [email protected].  

What size of Werkpant should I order?

We recommend staying with your normal size. If you are in between sizes, say a 35 waist, we recommend going up a size and ordering a 36. 

What is the difference between T1 and T2 and T3 Werkpants?

The main difference between T1 and T2 Werkpants is that T2’s are a heavier material that is warmer, more water resistant and abrasion resistant. The T1’s are a lighter material that is ideal for wa...

Why isn’t my Reward tier updating?

Newly acquired points take 45 days to be eligible to count towards your tier status. This is to account for possible returns.

Why can’t I apply my points on my order?

Points can only be redeemed on full priced items. This means that if there is a sale product or promo code being applied on the order, you will not be able to also use your points towards that order. 

I cannot apply my rewards at checkout. How do I access my rewards on your site?

You must be signed into your account before checking out for the points to be redeemable. Here  is a quick video that walks through the sign in and checkout process.